Welcome to Photolippi! These Terms of Use (“Terms”) govern your access to and use of our website, photolippi.com, and the services we provide, including our Personalized Custom Digital Portraits. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
1. Acceptance of Terms
By using photolippi.com or purchasing our digital products, you confirm that you are at least 13 years of age and agree to comply with these Terms. If you do not agree with any part of these Terms, you must not access or use our website or services.
2. Description of Services
Photolippi provides digital products, including Personalized Custom Digital Portraits, delivered electronically via email or your account on photolippi.com within 6-48 hours of order confirmation. Our services include:
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Custom digital portraits for themes such as Couples, Family, Father’s Day, Mother’s Day, Pet Lovers, Engagement, and Best Friends.
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Three artistic styles: Minimal (clean, modern lines), Detailed (rich textures and vibrant details), and Realistic (lifelike illustrations).
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Customization options, including background colors, personalized text, and up to 3 free revisions.
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Additional file copies (1-100+) through our Often Purchased Together option, with a 20% discount for orders of 5 or more files by coupon via email of the customer.
For detailed instructions on placing an order, refer to our Order Guide.
3. User Responsibilities
As a user of Photolippi, you agree to:
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Provide Accurate Information: Submit valid and accurate information (e.g., email address, payment details) during account creation and checkout. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately at support@photolippi.com if you suspect unauthorized access.
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Submit Appropriate Content: When ordering a Personalized Custom Digital Portrait, upload high-quality, well-lit photos free of filters. You must own or have permission to use any photos or content you submit. Do not upload content that is illegal, offensive, or infringes on third-party rights (e.g., copyrights, trademarks).
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Use for Personal Purposes Only: Digital files provided by Photolippi are for personal, non-commercial use only. You may not reproduce, distribute, sell, or modify the files for commercial purposes without explicit written permission from Photolippi.
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Comply with Laws: Use our website and services in compliance with all applicable local, national, and international laws and regulations.
4. Payment and Pricing
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Payment Method: We accept payments exclusively through PayPal, as detailed in our Payment Policy.
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Pricing: Prices are displayed in USD (or converted to your local currency via PayPal’s rates) and vary based on customization options, such as the number of people/pets (1-15) or additional file copies (1-100+). Discounts are automatically applied for eligible orders (e.g., 20% off for 5+ file copies).
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Transaction Fees: You are responsible for any PayPal transaction fees (e.g., processing or currency conversion fees), including those deducted from refunds.
5. Delivery and Refunds
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Delivery: Digital files are delivered within 6-48 hours via email or your Photolippi account, as outlined in our Shipping Policy. Download links are valid for 30 days with up to 3 download attempts.
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Refunds: We offer a 100% refund (excluding PayPal transaction fees) if your order is not delivered within 48 hours of order confirmation. No refunds are available once the final file is delivered and approved. See our Refund Policy for details.
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Cancellations: Orders may be canceled within 6 hours of confirmation, before the draft is sent for review. Contact support@photolippi.com to request a cancellation.
6. Intellectual Property
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Photolippi’s Ownership: All content, designs, and digital files on photolippi.com, including Personalized Custom Digital Portraits, are the intellectual property of Photolippi or our artists. Upon purchase, you are granted a limited, non-exclusive, non-transferable license to use the delivered files for personal, non-commercial purposes only.
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User-Submitted Content: By uploading photos or providing customization instructions, you grant Photolippi a non-exclusive, worldwide, royalty-free license to use, modify, and create derivative works from your submitted content solely to fulfill your order. You confirm that you have the legal right to use and share the submitted content.
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Infringement: If you believe any content on our website infringes your intellectual property rights, please contact us at support@photolippi.com with details for review.
7. Account Management
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You may create an account on photolippi.com to manage orders and access digital files.
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You are responsible for maintaining the security of your account and promptly reporting any unauthorized access to support@photolippi.com.
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Photolippi reserves the right to suspend or terminate accounts for violations of these Terms, such as fraudulent activity, misuse of services, or failure to comply with our policies.
8. Prohibited Activities
You agree not to:
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Use our website or services for any illegal, unauthorized, or harmful purposes.
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Attempt to hack, disrupt, or gain unauthorized access to our systems, servers, or website functionality.
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Submit content that violates third-party rights, including copyrights, trademarks, or privacy rights.
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Use automated tools (e.g., bots, scrapers) to access, extract, or manipulate data from photolippi.com.
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Engage in any activity that could harm the reputation or operations of Photolippi.
9. Limitation of Liability
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Photolippi provides digital products “as is” without warranties of any kind, express or implied, regarding their suitability for specific purposes (e.g., printing quality on certain materials).
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We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services, including but not limited to issues with file downloads, printing errors, or delays beyond our control.
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Our total liability is limited to the amount paid for the order in question.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy. We collect and process data (e.g., email, payment details, uploaded photos) solely to fulfill orders, provide customer support, and improve our services.
11. Termination
Photolippi reserves the right to suspend or terminate your access to our website or services at any time, without notice, for violations of these Terms or for any reason deemed necessary to protect our business, other users, or the integrity of our services.
12. Governing Law
These Terms are governed by the laws of [insert jurisdiction, e.g., the United States]. Any disputes arising from these Terms or your use of our services will be resolved in the courts of [insert jurisdiction]. You agree to submit to the jurisdiction of these courts.
13. Contact Us
For questions, concerns, or assistance regarding these Terms or our services, please contact our support team at support@photolippi.com. We are committed to addressing your inquiries promptly and ensuring a positive experience.
14. Changes to Terms
Photolippi reserves the right to modify or update these Terms at any time without prior notice. Changes will be posted on this page, and the updated Terms will apply to all activities and purchases made after the revision date. We encourage you to review these Terms periodically to stay informed.
Thank you for choosing Photolippi. We look forward to creating your personalized digital artwork and providing a seamless, enjoyable experience!