At Photolippi, we specialize in delivering high-quality digital products. As all our products are digital files, no physical shipping is involved. This policy outlines the delivery process for our digital products to ensure a seamless experience for our customers.
1. Delivery of Digital Files
All purchased digital files will be delivered electronically via one of the following methods:
Email Delivery: Files will be sent to the email address provided by the customer during the checkout process. Please ensure the email address is accurate to avoid delivery issues.
Account Download: Files will be available for download directly from the customer’s registered account on our website, photolippi.com, under the order history or designated download section.
Customers are responsible for providing a valid and accessible email address and ensuring their account details on photolippi.com are up-to-date at the time of purchase.
2. Order Confirmation and Delivery Timeframe
Upon successful order placement, customers will receive a confirmation email sent to the email address provided during checkout. This email will confirm the order details and provide an estimated delivery timeframe.
Digital files will be delivered within 6 to 48 hours from the time of order confirmation, depending on order volume and any customization requirements.
In cases of high demand or customized orders, delivery may take longer than the standard 6-48 hour timeframe. Customers will be notified via email if there are any delays.
If you do not receive your files within 48 hours, please check your spam/junk folder before contacting our support team.
3. Accessing Your Files
Email Delivery: Files will be sent as attachments or via a secure download link in the email. Ensure your email provider allows attachments or links from external sources.
Account Download: Currently the file will be returned via email when the customer creates an order.
If you experience issues accessing your files, contact our customer support team at support@photolippi.com with your order number and details.
4. No Physical Shipping
As all Photolippi products are digital, no physical items will be shipped, and no shipping fees will be applied. Customers will not receive any physical products or packages.
5. Customer Responsibilities
Provide a valid and active email address at checkout to ensure successful delivery and receipt of the order confirmation email.
Maintain access to your registered account on photolippi.com for file downloads by email
Contact our support team promptly if you encounter any issues with file delivery or access. Photolippi is not responsible for delivery failures due to incorrect or inactive email addresses or account issues.
6. Lost or Non-Delivered Files
If you do not receive your digital files within 48 hours of order confirmation or are unable to access them through your account, please contact our customer support team at [insert email address]. We will investigate and re-send the files or provide alternative access as needed, provided the issue is reported within 7 days of the expected delivery date.
7. Contact Us
For any questions or concerns regarding the delivery of your digital files, please reach out to our customer support team at support@photolippi.com. We are committed to ensuring you receive your purchased files promptly and securely.
8. Policy Updates
Photolippi reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page and will apply to all purchases made after
