At Photolippi, we strive to ensure customer satisfaction with every purchase. To provide clarity and transparency, we have outlined our refund policy below. Please review this policy carefully before making a purchase.
1. No Refunds After File Delivery
Photolippi does not offer refunds under any circumstances once the customer has received the completed digital files from Photolippi. By accepting the delivered files, you acknowledge that the service has been fulfilled, and no refunds or exchanges will be provided. This policy applies to all types of digital files and services provided by Photolippi.
2. Refunds for Non-Delivered Files
If you have placed an order and have not received the completed files from Photolippi within 24 hours of the expected delivery time, you are eligible for a full 100% refund of the purchase price, excluding any applicable transaction fees. To request a refund in this case, please contact our customer support team at support@photolippi.com with your order details.
3. Refund Processing and Fees
Refunds, when applicable, will be processed through the original payment method (PayPal).
Any transaction fees incurred during the refund process, including but not limited to PayPal processing fees, will be deducted from the refund amount and borne by the customer.
Refunds will be processed within 7-10 business days after approval. Please note that the time it takes for the refund to reflect in your account may depend on your bank or payment provider.
4. How to Request a Refund
To initiate a refund request for non-delivered files, please follow these steps:
Contact our customer support team at support@photolippi.com within 48 hours of the expected delivery time.
Provide your order number, purchase date, and a brief explanation of the issue.
Our team will review your request and respond within 2-3 business days.
5. Non-Refundable Items
In addition to the no-refund policy for delivered files, the following are non-refundable under any circumstances:
Files that have been downloaded or accessed by the customer.
Custom or personalized orders tailored specifically to the customer’s specifications.
Any services or products marked as “final sale” at the time of purchase.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at support@photollippi.com. We are here to assist you and ensure a smooth experience with Photolippi.
7. Policy Updates
Photolippi reserves the right to update or modify this refund policy without prior notice. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the revision date.
By purchasing with Photolippi, you agree to abide by the terms of this refund policy. We appreciate your trust in our services and are committed to providing high-quality digital products.
