At Photolippi, we are committed to providing a transparent, secure, and enjoyable experience for our customers. Below is an overview of our key policies governing the use of our website, photolippi.com, and our services, including Personalized Custom Digital Portraits. These policies ensure clarity and trust in every interaction with us. Please review them carefully before using our services or placing an order.
We strive to deliver your digital products, such as Personalized Custom Digital Portraits, within 6-48 hours. Our refund policy is as follows:
No Refunds After Delivery: Refunds are not available once you receive and approve the final digital file.
100% Refund for Non-Delivery: If your order is not delivered within 48 hours of order confirmation, you are eligible for a full refund, excluding PayPal transaction fees.
Processing: Refunds are processed via PayPal within 7-10 business days. Transaction fees are borne by the customer.
For full details, visit our Refund Policy.
As Photolippi offers digital products only, no physical shipping is involved. Key points include:
Delivery Method: Digital files are delivered via email or your account on photolippi.com within 6-48 hours of order confirmation.
Download Access: Files are available for download for 30 days with up to 3 download attempts.
Customer Responsibility: Provide a valid email address and check your spam/junk folder for delivery notifications.
For more information, see our Shipping Policy.
We value your privacy and protect your personal information. Key points:
Data Collection: We collect information such as your name, email, payment details, and uploaded photos to fulfill orders and provide support.
Data Use: Your information is used to process orders, deliver files, and improve our services. We do not sell or share your data with third parties, except for trusted providers like PayPal.
Your Rights: You can request access, correction, or deletion of your data by contacting support@photolippi.com.
For details, refer to our Privacy Policy.
We aim to make payments secure and straightforward. Key points:
PayPal Only: All payments are processed exclusively through PayPal, either via a PayPal account or guest checkout with a credit/debit card.
Pricing: Prices vary based on customization (e.g., number of people/pets, additional file copies). A 20% discount applies to orders of 5 or more file copies in the Often Purchased Together section.
Fees: Customers are responsible for PayPal transaction fees, including those deducted from refunds.
For more details, see our Payment Policy.
Our Terms of Use govern your interaction with photolippi.com and our services. Key points:
User Responsibilities: Provide accurate information, upload appropriate content, and use digital files for personal, non-commercial purposes only.
Intellectual Property: Digital files are owned by Photolippi; you receive a limited license for personal use.
Prohibited Activities: Do not use our services for illegal purposes, attempt to hack our systems, or infringe on third-party rights.
For full terms, visit our Terms of Use.
Ordering a Personalized Custom Digital Portrait is simple and customizable:
Steps: Upload a photo, choose a theme (e.g., Couples, Family, Pet Lovers), select a style (Minimal, Detailed, Realistic), specify the number of people/pets (1-15), and add optional features like custom text or additional file copies (1-100+).
Revisions: Up to 3 free revisions are included to ensure your portrait meets your expectations.
Delivery: Receive your high-resolution file within 6-48 hours via email or your Photolippi account.
For step-by-step instructions, see our Order Guide.
If you have any questions about our policies or need assistance, please contact our support team at support@photolippi.com. We’re here to ensure a seamless and satisfying experience.
Photolippi reserves the right to update these policies at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and revised policies will apply to all activities and purchases made after the revision date. We encourage you to review our policies periodically.
Thank you for choosing Photolippi for your digital product needs. We look forward to creating your personalized artwork!
