At Photolippi, we strive to make your purchasing experience for our digital products, including our Personalized Custom Digital Portraits, as seamless and secure as possible. This Payment Policy outlines the payment methods we accept and the related processes to ensure transparency and convenience. By placing an order on photolippi.com, you agree to the terms of this policy.
PayPal Only: At this time, Photolippi exclusively accepts payments through PayPal, a trusted and secure payment platform.
You can use your PayPal account or pay directly with a credit/debit card via PayPal’s guest checkout option (no PayPal account required).
All transactions are processed in a secure environment to protect your financial information.
Checkout: After selecting your digital product (e.g., a Personalized Custom Digital Portrait) and customizing your order (style, number of people/pets, etc.), proceed to checkout on photolippi.com.
Payment Submission: You will be redirected to PayPal’s secure payment gateway to complete your transaction. Ensure your PayPal account or card details are accurate to avoid delays.
Order Confirmation: Upon successful payment, you will receive a confirmation email from support@photolippi.com within minutes, detailing your order and the estimated delivery timeframe (6-48 hours).
Delivery: Your digital file(s) will be delivered via email or your Photolippi account within 6-48 hours, as outlined in our Shipping Policy.
All prices for our digital products, including Personalized Custom Digital Portraits, are clearly displayed during checkout in USD (or your local currency, subject to PayPal’s conversion rates).
Prices may vary based on customization options, such as the number of people/pets (1-15) or additional file copies selected in the Often Purchased Together section (1-100+ files).
Discounts, such as up to 20% off for ordering 5 or more file copies, will be automatically applied at checkout where applicable.
Any transaction fees charged by PayPal (e.g., currency conversion or processing fees) are the responsibility of the customer and will be deducted from any applicable refunds, as stated in our Refund Policy.
We partner with PayPal to ensure your payment information is encrypted and secure. Photolippi does not store your credit card or payment details on our servers.
For details on how we protect your personal information, please refer to our Privacy Policy.
Failed Payments: If your payment fails or is declined, please verify your PayPal account balance, card details, or contact PayPal for assistance. You can retry your payment or contact us at support@photolippi.com for support.
Incorrect Charges: If you believe you’ve been charged incorrectly, contact our support team at support@photolippi.com within 7 days of the transaction with your order number and details. We will investigate and resolve the issue promptly.
Refunds: We offer a 100% refund (excluding PayPal transaction fees) if your digital file is not delivered within 48 hours of order confirmation. No refunds are available once the final file is delivered and approved. See our Refund Policy for full details.
Cancellations: Orders can be canceled before the draft is sent for review (within the first 6 hours of order confirmation). Contact support@photolippi.com to request a cancellation. Once the draft is in progress, cancellations are not permitted.
If you have any questions about our payment process, need assistance with a transaction, or have concerns about your order, please reach out to our support team at support@photolippi.com. We’re here to ensure a smooth and secure payment experience.
Photolippi reserves the right to update this Payment Policy at any time to reflect changes in our processes or legal requirements. Updates will be posted on this page, and the revised policy will apply to all purchases made after the revision date.
Thank you for choosing Photolippi for your digital product needs. We look forward to delivering your personalized artwork securely and promptly!
