Welcome to the Photolippi Help Center! We’re here to assist you with any questions or issues related to our services, including our Personalized Custom Digital Portraits. Below, you’ll find answers to frequently asked questions (FAQs), links to our policies, and information on how to contact our support team. Our goal is to ensure a seamless and satisfying experience with photolippi.com.
Photolippi specializes in digital products, particularly Personalized Custom Digital Portraits. You can create custom portraits for themes like Couples, Family, Father’s Day, Mother’s Day, Pet Lovers, Engagement, and Best Friends, available in three styles: Minimal, Detailed, or Realistic. For a step-by-step guide, see our Order Guide.
Follow these steps:
Upload a Photo: Submit a clear, high-quality photo of your subject (1-15 people or pets).
Choose a Style: Select Minimal, Detailed, or Realistic.
Customize: Add background colors, personalized text, or extra file copies (1-100+).
Review and Approve: Receive a draft within 6-48 hours for up to 3 free revisions.
Receive Your File: Get your high-resolution file via email or your Photolippi account.
For detailed instructions, visit our Order Guide.
Your digital portrait will be delivered within 6-48 hours of order confirmation via email or your account on photolippi.com. You’ll receive a confirmation email upon ordering. If delays occur, we’ll notify you via email. See our Shipping Policy for details.
We accept payments exclusively through PayPal, either via a PayPal account or guest checkout with a credit/debit card. You are responsible for any PayPal transaction fees. Discounts (e.g., 20% off for 5+ file copies in the Often Purchased Together section) are applied automatically at checkout. For more information, see our Payment Policy.
Refunds: We offer a 100% refund (excluding PayPal transaction fees) if your order is not delivered within 48 hours. No refunds are available once the final file is delivered and approved.
Cancellations: Orders can be canceled within 6 hours of confirmation, before the draft is sent. Contact support@photolippi.com to request a cancellation.
For details, refer to our Refund Policy.
If you don’t receive your file within 48 hours or can’t access it through your Photolippi account:
Check your spam/junk email folder for delivery notifications.
Ensure you’re logged into the correct account on photolippi.com.
Contact us at support@photolippi.com with your order number. We’ll resend the file or provide alternative access within 24 hours.
See our Shipping Policy for more details.
Yes, we offer up to 3 free revisions to ensure your portrait meets your expectations. Reply to the draft email or contact support@photolippi.com with your revision requests. Additional revisions may incur a fee, depending on the complexity.
Your high-resolution digital file (e.g., PNG or JPEG) is suitable for printing up to 18×24 inches on materials like canvas, photo paper, or products like mugs and cards. Files are for personal use only; commercial use requires explicit permission from Photolippi. See our Terms of Use for details.
We prioritize your privacy and use industry-standard security measures to protect your data (e.g., email, payment details, uploaded photos). We do not sell or share your information with third parties, except for trusted providers like PayPal. For more information, review our Privacy Policy.
Account Issues: If you can’t log in or access your files, contact support@photolippi.com with your account details.
Payment Issues: For failed or incorrect charges, verify your PayPal account or card details, or contact PayPal. You can also reach us at support@photolippi.com for assistance.
See our Payment Policy for more details.
For a comprehensive understanding of our services and your responsibilities, please review the following policies:
Order Guide: Step-by-step instructions for ordering a Personalized Custom Digital Portrait.
Shipping Policy: Details on digital file delivery and download access.
Payment Policy: Information on PayPal payments and transaction fees.
Refund Policy: Conditions for refunds and cancellations.
Privacy Policy: How we collect, use, and protect your data.
Terms of Use: Rules for using our website and services.
Can’t find the answer you’re looking for? Our dedicated support team is here to help.
Email: Reach us at support@photolippi.com. We respond within 24-48 hours.
What to Include: Please provide your order number, account details, and a brief description of your issue for faster assistance.
Social Media: Follow us on YouTube, Facebook, X and Pinterest for updates and inspiration.
Photolippi reserves the right to update our policies or this Help Center at any time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and revised policies will apply to all activities and purchases made after the revision date.
Thank you for choosing Photolippi! We’re committed to helping you create beautiful, personalized digital artwork with ease and confidence.
Office:14 T8 Street, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City
